Nominee Name: Jack Trivett

Supporting Statement

Introduction
Jack Trivett is an exceptional young sales professional whose career progression and achievements at REHAU demonstrate both outstanding commercial performance and a genuine commitment to customer success. Joining the business in 2020 during the challenges of the COVID-19 lockdown, Jack quickly established himself as a highly motivated and customer-focused individual. Throughout his almost 7-year tenure at REHAU, he has progressed from Product Management Assistant to Area Sales Manager, initially within Plumbing before moving into the specialist field of Pre-Insulated Pipe Systems for District Heating.

Type of Work Undertaken & Achievements
From the outset, Jack went above and beyond to learn the business, understand customer needs and build strong industry knowledge. He has invested heavily in his own development, completing a range of technical and sales training programmes enabling him to focus on helping customers (distributors and installers) strengthen and grow their businesses.
Jack consistently delivers outstanding commercial results, regularly exceeding his sales targets and driving exceptional growth across the Southwest region. His ability to combine technical understanding with commercial awareness has grown the share of polymer projects whilst strengthening REHAU’s market position and competitive advantage. His success is particularly impressive given the specialist nature of the district heating market and the strong relationships required to win and retain business. One particular challenge arises from the need to educate the industry on the opportunities of polymer systems rather than a traditional steel network.
Despite being one of the youngest members of the sales team, Jack has consistently taken on additional responsibilities. He successfully supported the wider Midlands and North region during a period of colleague absence and, in 2024, mentored a new starter, helping them quickly integrate into the business and develop confidence in their role.

Relationship Building
Jack’s success is built on the strength of the relationships he creates. He takes the time to understand not only what his customers buy, but how their businesses operate, the challenges they face and the opportunities available to them. He works closely across REHAU’s technical, marketing and customer service teams to ensure customers receive the right support at the right time. Whether arranging technical assistance, coordinating marketing support or ensuring quotations are delivered promptly, Jack consistently demonstrates a collaborative approach that customers value.

Customer Feedback
Jack is regularly recognised for his willingness to go the extra mile. When projects do not go to plan, he is often found personally collecting products or tooling and delivering them directly to site to ensure customers remain operational and deadlines are met. This hands-on approach, combined with his responsiveness, professionalism and reliability, has earned him the trust and loyalty of key customers and stakeholders. Customers know that when Jack commits to supporting them, he will do whatever it takes to deliver.

Ongoing Commitment
What sets Jack apart is his unwavering commitment to both his customers and colleagues. While taking on additional regional responsibilities, mentoring new team members and supporting colleagues during periods of absence, he has never compromised the level of service provided to his own customers. His drive, maturity, leadership qualities and dedication to delivering exceptional customer experiences make him a truly deserving candidate for the HVR Rising Star Award. Through outstanding sales performance, exceptional growth in his region and an unwavering focus on customer success, Jack continues to create a significant competitive advantage for REHAU.
As part of his above and beyond commitment to the future, Jack is a key member of the Change Pilots initiative, driving positive workplace improvements and helping shape a more collaborative culture within the business. One of the most successful initiatives to emerge from this programme was the introduction of the Buddy System, where new employees are paired with a colleague from a different department to help them settle into the organisation, broaden their networks and gain a greater understanding of the wider business. This initiative remains an important part of the employee experience today and continues to support successful onboarding across REHAU.
Alongside his commercial achievements, Jack has invested heavily in his own development, undertaking a range of technical and sales training programmes to continually improve his ability to support customers and contribute to business success.
All of these elements combined make Jack a true rising star within the industry.

Entry ID: 10392

Supporting Documents

REHAU_Logo_colored_CMYK_SubGroup-Water-Technologies-1.pdf

Supporting Documents

No supporting documents.