Nominee Name: Fiona Conor

Supporting Statement

Introduction to the Individual:
Fiona Conor, CEO of Trust Electric Heating, is a dynamic and inspiring leader who has transformed the company into one of the UK’s most innovative heating manufacturers. Under her leadership, Trust Electric Heating has pioneered energy-efficient heating solutions, with a particular focus on the NEOS electric radiator, which has revolutionised home and commercial heating across the UK. Fiona’s forward-thinking leadership, combined with her deep commitment to sustainability, green energy solutions, and workforce development, makes her an invaluable figure in the HVAC industry.
Type of Work Undertaken:
Fiona’s role as CEO has seen her lead Trust Electric Heating through periods of rapid growth, while consistently pushing the company to achieve higher standards of product innovation and sustainability. Fiona’s focus is two-fold: driving industry-leading technology and creating long-term, sustainable growth. She has championed energy-efficient heating solutions, including the NEOS electric radiator, which offers exceptional energy savings and environmental benefits.
In addition to product development, Fiona has committed to creating green jobs and supporting the development of young professionals through T-level apprenticeships and work experience placements. Under her leadership, Trust Electric Heating has become a leader in workforce development, particularly within the green energy sector, fostering the next generation of skilled professionals.
Fiona’s workplace advocacy extends beyond Trust, as she plays a significant role on the West Yorkshire Combined Authority (WYCA) board, working alongside Tracy Brabin to influence policy and promote sustainable career paths for young people in energy sectors.
Individual’s Standout Achievements:
Fiona’s standout achievements are evident in the way she has transformed Trust Electric Heating into a sustainable and forward-thinking company, whilst empowering the next generation of energy professionals. Key highlights of her achievements include:
Product Innovation:
Fiona led the development and launch of the NEOS electric radiator, a flagship product that combines cutting-edge energy-saving technology with space-saving design. The NEOS is now widely used in residential and commercial settings and is seen as a pioneering product in the green energy sector.
Workforce Development:
Fiona has overseen the development of a robust apprenticeship programme, providing T-level placements and work experience opportunities for young people. Over 20 students have participated in these programmes, and several have gone on to become full-time apprentices with Trust. Fiona has also spearheaded initiatives to increase gender diversity in STEM, with 70% of the workforce being women.
Sustainability Leadership:
Fiona has led Trust Electric Heating’s commitment to sustainable business practices, ensuring that the company adheres to the highest environmental standards. This includes UK-based manufacturing and working with partners like Octopus Energy to reduce carbon emissions in both product design and operations.
Her Impact on Employer and/or Wider Industry:
Fiona’s impact is far-reaching, both within Trust Electric Heating and in the wider HVAC and green energy industries. Under her leadership, Trust has grown rapidly, with the company now selling over 5,000 NEOS radiators in 2025 and expanding its international reach into markets such as the US and India. Fiona’s visionary leadership and focus on sustainability have been integral to Trust’s success and market reputation.
Fiona has also had a wider impact on the green energy industry, advocating for green jobs, sustainability policies, and the advancement of women in STEM. Her active involvement with the West Yorkshire Combined Authority (WYCA) board has enabled her to influence policy changes that support the transition to net-zero, and her leadership is helping to pave the way for future green energy professionals.
Customer Feedback:
Fiona’s leadership is not only felt within Trust Electric Heating but also by the customers who benefit from the company’s products. Trust has received over 4,000 5-star reviews on platforms such as Trustpilot and Google, with many praising the NEOS electric radiator for its reliability, energy efficiency, and long-term value. Customers regularly highlight Trust’s hands-on approach to customer service and her dedication to providing practical, high-quality products that help them save money and reduce their carbon footprint.
Fiona’s approach to education and training has also been praised by customers, with many noting how easy it is to understand and manage their NEOS radiators thanks to the clear installation instructions and the ongoing support provided by Trust Electric Heating.
Conclusion:
Fiona Conor is a true leader in the green energy sector. Through her dedication to product innovation, workforce development, and sustainability, Fiona has transformed Trust Electric Heating into a pioneering company in the energy sector. Her leadership has created real change within the company and in the wider green energy industry, supporting the growth of low-carbon technologies and providing valuable opportunities for young professionals to enter the field. Fiona is a deserving nominee for HVAC Woman of the Year because of her impactful contributions to green energy solutions, workforce development, and her ongoing commitment to making a sustainable future a reality for the next generation.

Entry ID: 10142

Supporting Documents

trust_logo_heating-02-3.pdf

Supporting Documents

Fiona-headshot-2-1.png, West-Yorkshire-mayor-opens-radiator-manufacturers-refurbished-facility-_-Insider-Media-1.pdf