Keith Waller SAV Systems

Keith Waller – SAV Systems
Senior site support engineer – Heat networks

Introduction

We decided to nominate Keith for this award, because, apart from being a reliable and competent site engineer, his personality and excellent customer engagement is exquisite.

Moreover, this nomination coincides with his recent 15-year anniversary working with us.

Keith is the right person, with the right attitude and the right energy. He does everything with passion, energy and enthusiasm and is representing our culture.

Skills

Keith Waller has been with us for over 15 years; working on different roles, 9 years ago he decided to join the technical support team and become a site support engineer. His personality led him to choose a role where he would have to deal with customers’ requests and have a direct interaction with them which he much enjoys.

Keith has spent years acquiring skills, experience and know-how. His dedication and continuous professional development has put him where he stands today – reliable, trustworthy with a complete understanding of heat networks.

The past 364 working days he dealt with 320 on site requests across the UK

Character

Nominating a person for an award is more than numbers and skills; there are lots of good site engineers that are skilled and solve problems every day.

The difference comes with one’s character and personal approach to problem-solving and interaction with customers.

‘His professionalism and enthusiasm to get to the root of the issue exceeds all expectations. He won’t give up, he wants to make things work.’ Jan Hansen – SAV Director

‘His commitment to the highest level of customer’s satisfaction must be acknowledged. Keith will always take the necessary action to ensure the customer’s problem is resolved. His tenacity and willingness to meet all challenges makes him a key member of the team’ Jose De Almeida – SAV General Manager

‘Keith’s commitment and enthusiasm are unparalleled to both customers and staff alike, he is always there to assist and advise’. Paul Martin – SAV Operations Manager

Customer testimonials

‘Hello Keith, many thanks for a great training session today, it ticked all the boxes, was well delivered and very informative. Really appreciate all the guidance literature and components parts kindly provided, it’s given me a great platform for our forthcoming training plans.’

‘We would just like to say a big thank you from all. Your concentrated efforts and site support have continually upheld an excellent level of aftercare from all divisions. So, a big thank you once again!’

‘Just a line to thank you and the SAV team very much for all you have achieved on my behalf.
Keith Waller was excellent in experience, manner and deed for which I am very grateful.’

What Keith’s colleagues said to describe him with 1-2 words:
Responsive
Reliable
Trustworthy
Competent
Consensus
Cares
Wants to make things work
Helpful
Nice person
Good character
Patient
Methodical
Diligent
Knowledgeable
Problem solving
Good with customers
Friendly
Cheerful
Positive
Approachable
Warm
Consistent
Extra mile
Encyclopedia
Exceptional
Descriptive
Precise
Example to follow

Sample-report-KW